SAP ERP
SAP ERP is enterprise resource planning software developed by the German company SAP SE. SAP ERP incorporates the key business functions of an organization. The latest version (SAP ERP 6.0) was made available in 2006. The most recent Enhancement Package (EHP7) for SAP ERP6.0 was released in 2013.
SAP CRM
SAP CRM is a part of SAP business suite. It can implement customized business processes, integrate to other SAP and non-SAP systems, and help to achieve CRM strategies.SAP CRM can help an organization to stay connected to customers. This way organization can achieve customer expectations with the types of services and products that he or she actually needs.It also helps to achieve ‘Single face to customer’, which means the customer get regular & actual information independent of channel through which the he or she is contacting your company.